At Simonds, we believe that our people are the core of our business, and are instrumental in our continued growth and sustainable success. With a variety of roles across our business, ranging from construction to procurement; administration to drafting and various shared services (HR, IT, Finance), we have a number of roles to suit many skill levels.

So whether you are looking for your first job, are an experienced tradesperson or contemplating a career change, consider Simonds for your next opportunity.

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Customer Relationship Coordinator

Apply now Job no: 494850
Work type: Full Time
Location: Springvale
Categories: Customer Service

Throughout our history, Simonds Homes has developed an enviable reputation for building Australia’s best homes. Our goal is not only to provide our customers with high quality, affordable homes in some of the best land developments in Australia, but to ensure that they receive comprehensive and outstanding customer service throughout their home building journey.


We are seeking a full-time Customer Relationship Coordinator (or CRC for short!) to join our busy Springvale office. This is a 12 month maximum term contract covering a maternity leave position. As a CRC, your primary focus is to manage a portfolio of clients and guide them through the process of building their new home. This can involves tasks such as:

  • Communicate with all clients on a weekly basis to provide regular updates
  • Manage all pre-site and on-site administration per client
  • Coordinate and book meetings with clients
  • Ensure that all client files are updated with appropriate notes/information
  • Liaise with banks/mortgage lenders re client finance approvals
  • Maintain a current working knowledge of Simonds product and relevant promotions
  • Communicate and liaise with other departments around file progress as required


We're looking for someone with proven administration experience, preferably within the residential building industry or similar. In addition, experience in delivering outstanding customer service to a diverse range of both internal and external customers is essential.

You have an adaptable communication style which enables you to build rapport quickly and easily and enjoy a thriving, fast paced environment. Whilst our CRCs have their own portfolio of clients to oversee, being able to work collaboratively within a tight-knit team is also vital.

You have the capacity to multi-task and have a flexible and adaptable approach to your work. Having high attention to detail, the ability to meet deadlines and have demonstrated planning/organisational and time management skills are desired.


As an established and growing national business Simonds can offer you a variety of career opportunities. In addition, there are fantastic benefits across a wide range of products and services including a generous discount on our award winning homes as well as all the great things that go in them, discounted health insurance, a free employee well-being program, Simonds "Reward Days", and a safe and friendly workplace.

If this sounds like your next opportunity we'd love to hear from you as soon as possible! Apply online today with your CV and cover letter.

Please note: You must have unlimited Australian work rights to be considered for this role; due to the volume of applications received only successful candidates may be contacted.

Recruitment agencies, thanks for thinking of us but we've got this one covered.

Advertised: AUS Eastern Standard Time
Applications close:

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