At Simonds, we believe that our people are the core of our business, and are instrumental in our continued growth and sustainable success. With a variety of roles across our business, ranging from construction to procurement; administration to drafting and various shared services (HR, IT, Finance), we have a number of roles to suit many skill levels.

So whether you are looking for your first job, are an experienced tradesperson or contemplating a career change, consider Simonds for your next opportunity.

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Customer Success Officer

Apply now Job no: 494844
Work type: Full Time
Location: St Kilda Road
Categories: Customer Service

Simonds Homes has developed an enviable reputation for building Australia’s best homes. Their goal is not only to provide customers with high quality, affordable homes in some of the best land developments in Australia, but to ensure that they receive comprehensive and outstanding customer service throughout their home building journey. They are now expanding their business model and are actively seeking talented Customer Success Officers to join their newly created team.

As the first point of contact for their customers you will play a vital role in the communications, qualifying, lead generation and problem-solving of customers issues/feedback throughout all stages of a customer’s journey. Your role will be responsible for:

  • Identifying the full needs within each customer request and providing exceptional customer service. Your goal is to secure opportunities for our sales consultants to continue the conversation post the initial customer enquiry.
  • Taking ownership of customer accounts from post-sales to build completion and maintenance stages.
  • Oversee and communicate the resolution of inquiries/complaints back to the client as necessary.
  • Assess the urgency and importance of customer complaints, ensuring that significant issues are escalated to the appropriate team/manager and routed to internal resources.
  • Ensure that customers are up to date with any issues and/or the progress of their inquiry.
  • Respond to customer inquiries in a timely manner.

This is a Monday-Friday operation with weekend work required from time to time, so flexibility of when you work will be important. In exchange our client offers the flexibility to work some shifts from home and other days are to be spent at the support office (office contact hours are required in central Melbourne).

What are we looking for?

  • Proven experience in a high volume/fast paced customer service/call centre environment is preferable
  • Outstanding communication and active listening skills
  • Excellent rapport building and customer development skills
  • Excellent time management
  • The ability to think on your feet and respond to customer’s quickly and professionally
  • A highly driven, collaborative and self-motivated person who is always willing to roll up their sleeves as required.

What’s on Offer?

Aside from the opportunity to work with one of Australia’s most loved brands you will also have:

  • Full training for the role including systems
  • A variety of career opportunities and subsidised training
  • Fantastic benefits including a generous discount across a wide range of products and services
  • Access to their employee well-being program, ‘Reward Days’ and discounted health insurance
  • A supportive, safe and friendly workplace culture.


If you can thrive in this type of environment and feel you are ready to make a difference, then we look forward to receiving your application. We will be moving on this role quickly so please submit your application as soon as possible.

(Please note: Only short-listed candidates will be contacted. Thank you for your interest in this exciting opportunity) 

Advertised: AUS Eastern Standard Time
Applications close:

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