At Simonds, we believe that our people are the core of our business, and are instrumental in our continued growth and sustainable success. With a variety of roles across our business, ranging from construction to procurement; administration to drafting and various shared services (HR, IT, Finance), we have a number of roles to suit many skill levels.

So whether you are looking for your first job, are an experienced tradesperson or contemplating a career change, consider Simonds for your next opportunity.

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Apply now Job no: 494294
Work type: Full time
Location: M Tweed Heads
Categories: Education/RTO

City-Wide Building & Training Services (CWBTS) and Builders Academy Australia (BAA) provide the Australian building and construction industry with outstanding industry-trained building and construction trades people. Based on the principle of "builders training builders", CWBTS and BAA draw on their deep connections to Simonds Homes to ensure it provides the highest quality curriculum and training services to meet industry needs. In 2018 BAA was announced as the Victorian Small Training Provider of the Year at the Victorian Training Awards and CWBTS was a shortlisted finalist at the NSW Training Awards.

Simonds Group, comprising Simonds Homes, Builders Academy Australia and City-Wide Building & Training Services, is an ASX listed organisation operating in four states across Australia. Since 1949, Simonds Group has continued to display a strong commitment to quality and customer service and a culture of building stable and rewarding futures for our people


This important role will work to support trainers and students through their enrolment process and also support them across their studies to maximise their opportunities for completion of their qualification. This full-time role will be based out of our Tweed Heads Office. Part-time work (minimum 30 hr week) can also be arranged for the right candidate.

We are seeking a motivated individual who has a keen eye for detail, high level customer service skills and holds a good working knowledge of supporting teams and students aligned with compliance and data reporting requirements in a Registered Training Organisation (RTO).  

Key Tasks include;

  • Providing accurate enrolment advice and support to a variety of internal and external stakeholders;
  • Working with students to complete enrolments towards them beginning their studies with CWBTS;
  • Accurately collect all information including evidence required against funding eligibility requirements;
  • Communicating effectively with students, employers, parents, and apprenticeship centres in relation to student enrolment processes and training activity, including providing updates in relation to the progress of students undertaking an apprenticeship or traineeship with CWBTS;
  • Accurately and efficiently using student data systems including VETtrak to process student data, including apprentice and trainee enrolment and training activity; and
  • Acting as a first point of contact for all stakeholders and visitors.


This role will suit those who have previous customer service experience and who have worked within an RTO supporting customers towards positive outcomes.  

Skills, Experience & Qualifications:

  • Proven ability to effectively work within a customer service environment, preferably within the VET sector;
  • Strong customer service experience, including a proven record of meeting and exceeding targets/KPIs;
  • Hold an operational knowledge of requirements and eligibility in relation to Smart & Skilled and Skills Assure funding contract obligations;
  • Strong data quality and administration experience, to ensure accurate student records are maintained;
  • Experience using a student management system – VETtrak (highly desired);
  • Able to effectively engage with a diverse range of internal and external stakeholders;
  • Qualifications in training and assessment, business administration, customer service or similar will be highly regarded.


With a 70-year history, Simonds Group has a strong on-going commitment to quality and service to our customers and a deep culture in building stable and rewarding futures for our people. This is an exciting opportunity to be part of a successful RTO that continues to grow and diversify its services.

If this sounds like the role for you, please click on 'Apply for this job' and attach your cover letter and resume to submit your application.

Please note: You must have full working rights to apply for this role and we are only accepting applications direct from candidates and will not accept applications from recruitment agencies.

Candidates who are Aboriginal or Torres Strait Islander people are encouraged to apply. 

Advertised: AUS Eastern Daylight Time
Applications close:

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