At Simonds, we believe that our people are the core of our business, and are instrumental in our continued growth and sustainable success. With a variety of roles across our business, ranging from construction to procurement; administration to drafting and various shared services (HR, IT, Finance), we have a number of roles to suit many skill levels.

So whether you are looking for your first job, are an experienced tradesperson or contemplating a career change, consider Simonds for your next opportunity.


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Application Support Analyst

Apply now Job no: 494290
Work type: Full time
Location: M St Kilda Road
Categories: Information Technology (IT)

ABOUT US

Throughout our history, Simonds Homes, as part of the Simonds Group, has developed an enviable reputation for building Australia’s best homes. Our goal is not only to provide our customers with high quality, affordable homes in some of the best land developments in Australia, but to ensure that they receive comprehensive and outstanding customer service throughout their home building journey.

THE OPPORTUNITY

We are seeking a mid-level experienced Application Support Analyst, to maintain the efficiency of our applications and reports. This key role will work collaboratively with application vendors and key stakeholders within the business and will be responsible for application support, basic reporting, and data extracting. Reporting to the Application and Analytics IT Manager, some key accountabilities of this role include:

  • Provide application support by identifying and resolving application and technical issues
  • Basic data extraction from the backend of applications
  • Develop basic reports for internal departments across the business
  • Prepare maintenance plans and upgrade schedules for the organisations systems in conjunction with internal stakeholders and external vendors
  • Manage the organisations IT ticketed query system and ensure ticketing SLAs are met
  • Liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software products or company software systems
  • Assist in the preparation and documentation of software requirements and specifications to ensure suitability within the applications portfolio
  • Identify patterns from reported applications issues and work towards finding solutions

WHAT YOU WILL OFFER

Ideally, we are looking for someone who has:

  • A degree in programming, computer engineering, computer science, or a related field
  • Experience working as Junior Application Support Analyst
  • Experience extracting data from systems and building basic reports
  • Broad knowledge of application systems, operating systems, and cloud services
  • Excellent application technical, analytical and problem-solving skills
  • Strong communication, customer service and teamwork skills
  • Knowledge of MSSQL, PowerBi and Azure (or any other cloud technology)
  • Good knowledge of network devices: routers, switches, access points, cabling, and other networking equipment

WHAT WE WILL OFFER

Aside from a great opportunity to work for one of Australia's top residential builders, as an established and growing national business Simonds can offer you:

  • A variety of career opportunities and subsidised training through our very own, Builders Academy Australia (BAA)
  • Fantastic benefits across a wide range of products and services including a generous discount on our award-winning homes as well as all the great things that go in them
  • Access to our flexible working arrangements and employee well-being program, Simonds ‘Reward Days’ and discounted health insurance
  • A supportive, safe and friendly workplace culture.

If this sounds like your next opportunity, we'd love to hear from you as soon as possible! Click APPLY today!

Due to the volume of applications, we receive only successful applicants will be contacted - thank you for your understanding.

You must have unlimited Australian work rights to be considered for this role.

Recruitment agencies, thanks for thinking of us but we've got this!

Advertised: AUS Eastern Daylight Time
Applications close:

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