At Simonds, we believe that our people are the core of our business, and are instrumental in our continued growth and sustainable success. With a variety of roles across our business, ranging from construction to procurement; administration to drafting and various shared services (HR, IT, Finance), we have a number of roles to suit many skill levels.

So whether you are looking for your first job, are an experienced tradesperson or contemplating a career change, consider Simonds for your next opportunity.


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Course Advisor

Apply now Job no: 493938
Work type: Casual
Location: M St Kilda Road
Categories: Customer Service, Education/RTO, Sales

Builders Academy Australia (BAA) is a Registered Training Organisation (RTO) that works with employers, industry and students to achieve exceptional training results. Based on the principle of “builders training builders”, BAA draws on its connection to Simonds Homes to ensure it provides the highest quality curriculum and training services to meet industry needs. In 2018, BAA was recognised as the Victorian Small Training Provider of the Year after being a finalist for the same award in 2017.

THE OPPORTUNITY

We are seeking Casual Course Advisors to join our team, working through phone and online based sales and customer service from the comfort of your own home!  As a Course Advisor, your main focus is to discuss various course/training opportunities with potential students in order to convert inquiries into course registrations. Some key accountabilities of this role include:

  • Manage inbound and outbound phone and web-based inquiries regarding BAA certificates/diplomas
  • Work on key sales campaigns to drive new registrations
  • Provide accurate enrolment advice to prospective students
  • Provide eligibility advice and conduct eligibility assessments based on government funded training opportunities
  • Assist with the preparation of key enrolment documentation
  • Ensure the accurate management of the student database
  • Work to achieve daily/weekly conversion targets

Please note: Our staff work varied shifts therefore availability between 8:30am – 6:30pm (weekdays only) is desired.

WHO YOU ARE

We are seeking someone who has:

  • Previous sales and/or customer service experience, preferably within a call centre or similar telesales environment
  • Previous RTO experience (highly regarded but not essential)
  • A confident and professional phone manner
  • The ability to build rapport quickly and easily with a diverse client demographic
  • Excellent negotiation skills; you'll consider yourself a good listener who can create training solutions based on prospective students' goals
  • A positive attitude, is self-motivated and resilient

WHY JOIN US?

With a 70-year history, Simonds Group has a strong on-going commitment to quality and service to our customers and a deep culture in building stable and rewarding futures for our people. This is an exciting opportunity to grow your career. As an established and growing national business BAA can offer you a variety of career opportunities. In addition, there are fantastic benefits across a wide range of products and services including a generous discount on Simonds' award winning homes as well as all the great things that go in them, discounted health insurance, a free employee well-being program and subsidized training.

If this sounds like your next opportunity, we'd love to hear from you as soon as possible! Apply online today with your CV and cover letter. Due to the volume of applications we receive only successful applicants will be contacted - thank you for your understanding.

Please note: You must have unlimited Australian work rights to be considered for this role.

Recruitment agencies, thanks for thinking of us but we've got this one covered!

Advertised: AUS Eastern Standard Time
Applications close:

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